Complaints situation

In accordance with the provisions of the ASF Norm no. 18/2017, in order to ensure the transparency of the registration and settlement of petitions, as well as of the requests for alternative settlement of disputes, by Societatea Comercială Pool-ul de Asigurare Împotriva Dezastrelor Naturale S.A., we provide you with the following information:

 

PETITIONS
 

 

 

 

 

 

 

YEAR 2024

 

Reporting period:
January 1st, 2025 -  February 28, 2025

 

LAST 3 MONTHS OF THE REPORTING PERIOD  

December
2024

January

2025

February
2025

Total number of petitions registered only per petitioner and per case  

79

 

13

 

11

 

7

 

6

Total number of well-founded petitions (favourably solved), registered only per petitioner and per case  

8

 

 5

 

1

 

1

 

4

Number of well-founded (favourably solved) petitions relating to damages cases  

5

 

0

 

0

 

0

 

4

Total number of petitions for which claims have been settled  

0

 

0

 

0

 

0

 

0

Total number of petitions unfavourably solved, registered only per petitioner and per case

 

71

 

8

 

10

 

6

 

2

           
           

 

 


REQUESTS FOR ALTERNATIVE DISPUTE SETTLEMENT

 

 

 

YEAR 2023

Reporting period:
January 1st, 2025 - February 28,  2025

December

 

2024

January

 

2025

February

 

2025

Total number of alternative dispute resolution requests

4

1

0

0

1

Total number of alternative dispute resolution requests actually settled

4

0

0

0

0

Total number of requests for alternative settlement of disputes settled in favour of the insured, contractors, beneficiaries, injured persons or their representatives

0

0

0

0

0