Complaints situation

In accordance with the provisions of the ASF Norm no. 18/2017, in order to ensure the transparency of the registration and settlement of petitions, as well as of the requests for alternative settlement of disputes, by Societatea Comercială Pool-ul de Asigurare Împotriva Dezastrelor Naturale S.A., we provide you with the following information:

PETITIONS

	YEAR 2024	Reporting period: January 1st, 2025 - January 31, 2025	LAST 3 MONTHS OF THE REPORTING PERIOD
	YEAR 2024		November 2024	December 2024	January 2025
Total number of petitions registered only per petitioner and per case	79	7	13	11	7
Total number of well-founded petitions (favourably solved), registered only per petitioner and per case	8	1	1	1	1
Number of well-founded (favourably solved) petitions relating to damages cases	5	0	0	0	0
Total number of petitions for which claims have been settled	0	0	0	0	0
Total number of petitions unfavourably solved, registered only per petitioner and per case	71	6	12	10	6

REQUESTS FOR ALTERNATIVE DISPUTE SETTLEMENT

	YEAR 2023	Reporting period: January 1st, 2025 - January 31, 2025	November 2024	December 2024	January 2025
Total number of alternative dispute resolution requests	4	0	0	0	0
Total number of alternative dispute resolution requests actually settled	2	0	0	0	0
Total number of requests for alternative settlement of disputes settled in favour of the insured, contractors, beneficiaries, injured persons or their representatives	0	0	0	0	0