Complaints situation

In accordance with the provisions of the ASF Norm no. 18/2017, in order to ensure the transparency of the registration and settlement of petitions, as well as of the requests for alternative settlement of disputes, by Societatea Comercială Pool-ul de Asigurare Împotriva Dezastrelor Naturale S.A., we provide you with the following information:

 

PETITIONS
 

 

 

 

 

 

 

YEAR 2023

 

Reporting period:
January 1st, 2024 -  December 31, 2024

 

LAST 3 MONTHS OF THE REPORTING PERIOD  

October
2024

November
2024

December
2024

Total number of petitions registered only per petitioner and per case  

90

 

79

 

15

 

12

 

7

Total number of well-founded petitions (favourably solved), registered only per petitioner and per case  

6

 

 4

 

1

 

0

 

0

Number of well-founded (favourably solved) petitions relating to damages cases  

4

 

0

 

0

 

0

 

0

Total number of petitions for which claims have been settled  

4

 

0

 

0

 

0

 

0

Total number of petitions unfavourably solved, registered only per petitioner and per case

 

84

 

75

 

14

 

12

 

7

           
           

 

 


REQUESTS FOR ALTERNATIVE DISPUTE SETTLEMENT

 

 

 

YEAR 2023

Reporting period:
January 1st, 2024 - December 31,  2024

October

 

2024

November

 

2024

December

 

2024

Total number of alternative dispute resolution requests

6

4

0

0

0

Total number of alternative dispute resolution requests actually settled

4

2

0

0

0

Total number of requests for alternative settlement of disputes settled in favour of the insured, contractors, beneficiaries, injured persons or their representatives

1

0

0

0

0