Complaints situation

In accordance with the provisions of the ASF Norm no. 18/2017, in order to ensure the transparency of the registration and settlement of petitions, as well as of the requests for alternative settlement of disputes, by Societatea Comercială Pool-ul de Asigurare Împotriva Dezastrelor Naturale S.A., we provide you with the following information:

PETITIONS

	YEAR 2023	Reporting period: January 1st, 2024 - October 31, 2024	LAST 3 MONTHS OF THE REPORTING PERIOD
	YEAR 2023		August 2024	September 2024	October 2024
Total number of petitions registered only per petitioner and per case	90	60	1	5	15
Total number of well-founded petitions (favourably solved), registered only per petitioner and per case	6	4	0	1	1
Number of well-founded (favourably solved) petitions relating to damages cases	4	0	0	0	0
Total number of petitions for which claims have been settled	4	0	0	0	0
Total number of petitions unfavourably solved, registered only per petitioner and per case	84	56	0	1	14

REQUESTS FOR ALTERNATIVE DISPUTE SETTLEMENT

	YEAR 2023	Reporting period: January 1st, 2024 - October 31, 2024	August 2024	September 2024	October 2024
Total number of alternative dispute resolution requests	6	4	0	0	0
Total number of alternative dispute resolution requests actually settled	4	2	0	0	0
Total number of requests for alternative settlement of disputes settled in favour of the insured, contractors, beneficiaries, injured persons or their representatives	1	0	0	0	0